Servicio de atención al cliente

About the role

We are looking for a Customer Service Representative to provide timely assistance, guidance and support to users of our GPS security and monitoring platforms, services and devices. The role involves handling inquiries, requests and incidents across multiple communication channels and ensuring a positive user experience through clear communication, effective resolution and proper case management.

Key responsibilities

• Respond to user queries, requests and incidents via phone, WhatsApp, email, chat, ticketing system and other established channels.
• Guide users on the operation of digital platforms, services and GPS security devices.
• Perform first‑level verification, identify issues and provide support within your scope.
• Monitor GPS platforms and services, flagging situations that require further validation.
• Accurately record all interactions, incidents and solutions in the CRM and related systems.
• Follow up on open cases and escalate to specialized teams when necessary, keeping users informed.
• Handle complaints and difficult situations with empathy and professionalism.
• Maintain up‑to‑date user and case information in the relevant systems.
• Adhere to company procedures, service level agreements and policies.

Required profile

• University student, graduate or technical degree in Business Administration, Marketing, Communication, IT or related fields.
• Previous experience in customer service, user support, call centre or GPS monitoring.
• Strong oral and written communication skills, problem‑solving orientation and ability to work under pressure.

Required skills

• Experience with CRM systems.
• Proficiency in Microsoft Office, especially Word, Excel and Outlook.
• Comfort working with web and mobile applications.
• Knowledge of GPS tracking and monitoring platforms (preferred).