Product Support Developer – Software Engineer

About the role

CoreOps Solutions is looking for a Product Support Developer to join its remote team. The role involves designing, developing, testing, and implementing software solutions while addressing technical issues in live products. You will collaborate with cross‑functional teams to understand business requirements and ensure high‑quality, defect‑free deliveries.

Key responsibilities

• Ensure all customer‑written code runs optimally, meets business purpose, and follows company standards.
• Participate in all stages of product development using Agile Scrum or Kanban, including design, build, and testing.
• Maintain system health by monitoring alerts and performing troubleshooting.
• Document product issues thoroughly, including observations, diagnoses, and actions; produce weekly performance reports, release notes, and troubleshooting guides.
• Identify manual operational tasks and propose automation solutions.
• Suggest product and engineering process improvements to increase efficiency.

Required profile

• Associate Degree in Computer Science, IT, or related field (preferred).
• At least 3 years of software development experience.

Required skills

• C#, VB6, VB.NET, ASP.NET, Web API/SOAP/REST.
• SQL Server, SSIS, SSRS, IIS, Visual SourceSafe (VSS), Team Foundation Server (TFS), Windows.
• Strong relational database navigation and optimization.
• Proficiency with Microsoft Office Suite.
• Bilingual English and Spanish (highly preferred).