OPWDD QA Coordinator

About the role

Outsourcing Staffing Advantage is seeking an OPWDD QA Coordinator to support the Quality Assurance function by ensuring compliance with OPWDD regulatory requirements and agency standards. The role covers internal audits, documentation review, compliance monitoring and preparation for external audits, reporting findings to QA leadership and contributing to continuous quality improvement. It is a back-office position available on the morning shift, working remotely.

Key responsibilities

• Maintain up-to-date knowledge of OPWDD regulations, policies and guidance
• Review documentation, processes and practices to ensure compliance with regulatory and agency standards
• Track regulatory updates and escalate compliance concerns to the QA Supervisor
• Conduct internal compliance reviews and audits under the direction of QA leadership
• Identify compliance gaps, discrepancies and trends in records and document findings and risks to the QA Supervisor
• Assist with external audit preparation by collecting, organizing and reviewing required documentation
• Monitor adherence to standardized policies and procedures across programs and regions
• Support corrective action initiatives and promote consistent documentation and compliance practices
• Communicate findings clearly and professionally to internal teams and QA leadership, and collaborate with program staff
• Provide guidance and support to other coordinators as needed

Required profile

• Strong knowledge of OPWDD regulations and documentation requirements
• C1 advanced English and Spanish proficiency (verbal and written)
• Ability to work independently and effectively in a remote environment

Required skills

• Attention to detail and organizational skills
• Ability to review and analyze documentation for compliance
• Strong written and verbal communication skills
• Ability to collaborate across departments and manage multiple priorities

What we offer

• Diverse projects in a supportive, collaborative work environment
• Weekly payments and weekly incentives based on performance
• Weekends off; national holidays paid at double the hourly rate; US holidays off when applicable
• Hiring bonus, loyalty bonus and referral bonus
• Annual performance and salary review increases of up to 10%
• Paid breaks and growth opportunities