Healthcare Call Center Representative

About the role

The Healthcare Call Center Representative connects patients with timely medical care by delivering courteous, accurate, and compassionate service. This onsite position supports a growing U.S.-based healthcare organization and offers long‑term stability and professional growth.

Key responsibilities

• Answer high‑volume inbound patient calls with professionalism and empathy.
• Schedule, reschedule, and confirm appointments accurately.
• Respond to inquiries about services, providers, clinic locations, and appointment details.
• Verify and document patient insurance information, including PPO, HMO, and other plans.
• Enter and maintain patient data in the electronic medical record (EMR) system.
• Coordinate with clinic staff to ensure smooth scheduling and communication.

Required profile

• 1‑3 years of customer service experience; healthcare experience is a plus.
• Excellent spoken and written English.
• Ability to handle a high call volume while staying calm and professional.
• Strong attention to detail and organizational skills.

Required skills

• Proficiency with electronic medical record (EMR) systems.
• Knowledge of medical insurance plans such as PPO and HMO.
• Typing speed of at least 55 words per minute.

What we offer

• Competitive salary designed for top‑tier talent.
• Full compliance with Dominican statutory benefits, including 13th‑month pay, paid vacation, public holidays, health insurance, pension, and occupational risk coverage.
• Career growth with global exposure and international best practices.
• Learning and development support through Emapta Academy (courses, certifications, upskilling).