Customer Service Agent – General I (10am‑7pm)

About the role

The Customer Service Agent (CSA) – General I works in a call‑center environment to engage clients' customers, negotiate payment arrangements, and resolve disputes related to outstanding debts. The role operates on a fixed schedule from 10 am to 7 pm and requires adherence to federal, state, and local debt‑collection regulations.

Key responsibilities

• Maintain a professional, customer‑friendly demeanor on every account.
• Follow scripts for inbound and outbound calls while complying with all applicable debt‑collection laws.
• Negotiate payment plans and settlements within the client’s parameters.
• Identify and resolve consumer disputes promptly.
• Update client and consumer information accurately and timely.
• Communicate verbally and in writing with supervisors, managers, and customers.
• Execute directions from supervisors and interpret policies, procedures, and legal guidelines.
• Operate computer systems and equipment requiring typing and visual dexterity.
• Promote a respectful and collaborative workplace environment.

Required profile

• High school diploma or GED equivalent.
• At least one year of customer‑service experience, preferably in collections.
• Strong interpersonal and verbal communication abilities.
• Ability to pass a background check and obtain a Minnesota Debt Collector license.
• Coachability, openness to feedback, and willingness to learn.
• Consistent full‑time availability according to the scheduled shift.

Required skills

• Business‑level proficiency in written and spoken English.
• Moderate typing speed (minimum 35 wpm).
• Basic math and writing skills.