CCTV Monitoring Agent - Graveyard shift

About the role

We are hiring reliable and tech‑savvy Security Monitoring Agents to join our 24/7 surveillance team in Santo Domingo. The role works the graveyard shift (12 AM‑8 AM) and involves watching live CCTV feeds of private and commercial properties, communicating with U.S.‑based clients, issuing verbal warnings and escalating incidents to authorities when required.

Key responsibilities

• Monitor live video surveillance feeds of assigned properties.
• Maintain continuous communication with clients via phone or messaging platforms.
• Respond to suspicious activity with real‑time verbal warnings or trigger emergency escalation protocols.
• Accurately document and log all notable events during the shift.
• Operate multiple digital devices, including tablets and surveillance software.

Required profile

• Fluent in spoken and written English.
• Comfortable working under pressure with strong judgment.
• Availability to work on‑site during the fixed graveyard shift.
• Experience in security, call‑center or remote monitoring environments is a strong plus.

Required skills

• Proficiency with tablets and surveillance software.
• Ability to multitask across several digital devices.

What we offer

• Competitive compensation and shift‑based scheduling.
• Full compliance with Dominican labor law and legal benefits.
• International work environment with a U.S.‑based brand.
• Opportunities for professional development and career growth.