Call Center CCTV Monitoring Agent - Graveyard shift

About the role

We are hiring reliable and tech‑savvy Security Monitoring Agents to join our 24/7 surveillance team in Santo Domingo. You will monitor live camera feeds, communicate with U.S. clients, issue verbal warnings and escalate urgent situations to authorities.

Key responsibilities

• Monitor live video surveillance feeds of private and commercial properties.
• Communicate continuously with U.S.-based clients via phone or messaging platforms.
• Respond to suspicious activity with real‑time verbal warnings or emergency escalation protocols.
• Accurately document and log all notable events during your shift.
• Manage multiple digital devices and tools, including tablets and surveillance software.

Required profile

• Fluent in spoken and written English.
• Proficient with technology and multitasking across several devices.
• Experience in security, call center, or remote monitoring environments is a strong plus.
• Calm under pressure, with strong judgment and problem‑solving skills.
• Availability to work on‑site across one of the three fixed shifts.

What we offer

• Competitive compensation.
• Structured, shift‑based scheduling with potential growth opportunities.
• Full compliance with Dominican labor law (legal benefits included).
• International work environment with a U.S.-based brand.
• Professional development within a growing security operation.