Sr. HR Data & Support Specialist (Remote)

About the role

Emapta offers a permanent, day-shift, work-from-home position as a Senior HR Data & Support Specialist for a US-based professional employer organization. The role supports HR services for American businesses, handling HR data, client requests and HRIS systems, with weekends off. Benefits include Dominican statutory benefits such as 13th-month pay, paid annual vacation and public holidays, and social security contributions.

Key responsibilities

• Identify process improvements across functions and departments and implement best practices.
• Serve as the main point of contact for offshore partner support, train partners on new processes and work with HRDS leadership to simplify workflows.
• Support clients and worksite employees on HR requests such as background checks, drug screens, job titles, EEO-1 and VETS-4212 reports, VOE, E-Verify, direct deposits, HR invoices and employee lifecycle updates.
• Provide support for payroll, benefits, HR technologies, workers' compensation and unemployment as needed.
• Answer HR inquiries, research information, document activities in the case management system and meet SLAs and KPIs.
• Maintain HRIS knowledge and assist with time and attendance, labor management, payroll and new-hire onboarding systems.
• Keep up with HR trends and regulatory changes, support the Unemployment team, wage audits and state separation notices, and record client activity in the CRM.
• Follow up on outstanding client requests and meet deadlines.

Required profile

• Bachelor's degree with relevant HR experience, or 3 to 5 years of HR experience.
• At least 1 year as an HR Data & Support Specialist with a record of exceeding expectations.
• Good communication, problem-solving, accountability and client focus.

Required skills

• Microsoft Excel and the Microsoft Office suite.
• Experience with HRIS systems (required).
• Knowledge of CRM systems and Prism or a comparable HRIS preferred.

What we offer

• Permanent work-from-home arrangement, day shift with weekends off.
• Competitive salary and Dominican statutory benefits including 13th-month pay, paid vacation and public holidays, and social security coverage.
• Career growth, exposure to international clients, and learning and development support through Emapta Academy.