Senior Medicaid Case Manager (Elder Care)

About the role

We are looking for a compassionate and highly organized Senior Medicaid Case Manager to guide seniors and their families through the complex Medicaid application process. This role blends deep empathy with strong analytical abilities to ensure each client’s financial and legal documentation is complete, accurate, and compliant.

Key responsibilities

• Oversee the financial documentation workflow performed by the support team.
• Review 3‑5 years of bank statements, asset disclosures, tax returns, and legal documents to build a comprehensive client financial profile.
• Maintain ultimate responsibility for the accuracy and completeness of the entire application package before submission.
• Conduct sensitive interviews with seniors and families, explaining Medicaid rules in clear, reassuring language.
• Provide a calm, patient presence for clients experiencing stress or cognitive decline.
• Serve as the primary liaison among clients, financial institutions, legal representatives, and Medicaid offices to resolve queries and provide additional information.

Required profile

• Extreme attention to detail and a passion for organization.
• Genuine warmth and patience when working with elderly clients.
• 2+ years of experience in case management, social work, elder law, or medical billing.
• Direct experience with long‑term care Medicaid applications is highly preferred.
• Strong critical‑thinking abilities to navigate bureaucratic obstacles.
• Excellent written and verbal communication skills, able to simplify complex legal and financial terminology.

Required skills

• Attention to detail
• Critical thinking
• Clear communication