Security Monitoring Agent – Night Shift (On‑Site)

About the role

We are looking for reliable, tech‑savvy Security Monitoring Agents to join our 24/7 surveillance team in Santo Domingo. The role involves watching live camera feeds of private and commercial properties during the night shift, communicating with U.S.-based clients, issuing verbal warnings, and escalating emergencies to local authorities when required.

Key responsibilities

• Monitor live video surveillance feeds of assigned properties.
• Maintain continuous communication with clients via phone or messaging platforms.
• Respond to suspicious activity with real‑time verbal warnings or trigger emergency escalation protocols.
• Accurately document and log all notable events during the shift.
• Operate multiple digital devices, including tablets and surveillance software.

Required profile

• Fluent in spoken and written English.
• Comfortable using technology and multitasking across several devices.
• Experience in security, call‑center, or remote‑monitoring environments is a strong plus.
• Calm under pressure with good judgment and problem‑solving abilities.
• Availability to work the 4 PM – 12 AM on‑site night shift.

Required skills

What we offer

• Competitive compensation.
• Shift‑based scheduling with growth opportunities.
• Full compliance with Dominican labor law and legal benefits.
• International work environment with a U.S.-based brand.
• Professional development within a growing security operation.