PTO Implementation Specialist

About the role

A US-based professional employer organization (PEO) offering HR outsourcing and workforce management services is hiring a PTO Implementation Specialist. You will configure paid time off plans in G&A systems, fix PTO balance discrepancies and act as a subject matter expert for internal teams. The position is day shift, weekends off, fully remote, with a contract of indefinite term.

Key responsibilities

• Configure new PTO plans in G&A systems according to client expectations, documented policies and applicable regulations.
• Reconfigure existing PTO plans to reflect updated client leave policies.
• Investigate and resolve PTO balance and accrual discrepancies through system audits and collaboration with clients, client advocates, IT Solutions, Payroll and HR.
• Assist clients with routine PTO plan maintenance and system updates.
• Serve as a subject matter expert for internal PTO plan design, recommend solutions in PRISM and integrated G&A systems, and deliver internal training.
• Perform quality assurance reviews of new PTO plans, conduct proactive audits and reconstruct faulty configurations in PRISM.
• Support the migration of PTO plans for newly acquired clients and monitor annual rollovers for accurate balance carryovers.
• Educate clients on PTO best practices, contribute to client-facing reference materials and prepare client reports.
• Document completed work and client-facing time in CRM systems.

Required profile

• 3 to 5 years of relevant professional experience.
• Knowledge of or experience with PTO plan configurations, setup processes and policy considerations.
• Strong critical thinking, analytical and problem-solving skills, with attention to detail in HR systems administration.
• Ability to explain technical concepts clearly to audiences with different levels of expertise.

Required skills

• Proficiency in Microsoft 365 applications.
• Intermediate to advanced knowledge of PRISM and its impact on payroll-related functions.
• Intermediate to advanced knowledge of time and labor management systems such as Kronos or SaaSHR is preferred.

What we offer

• Competitive salary for top-tier talent.
• Full compliance with Dominican statutory benefits, including 13th-month pay, paid annual vacation and public holidays, and social security covering health insurance, pension (AFP) and occupational risk insurance.
• Career growth with global exposure and learning and development support through Emapta Academy.