Leave of Absence Coordinator

About the role

Emapta is recruiting a Leave of Absence Coordinator for a US-based professional employer organization (PEO) that provides HR outsourcing and workforce management services. The role covers client configurations, absence management workflows and accurate reporting for US businesses, with a focus on internal support and limited client interaction. It is a day-shift, weekend-off position, fully remote, with a competitive salary and statutory Dominican benefits.

Key responsibilities

• Set up new clients in AbsenceSoft, activate Worksite and Prism access, update the LOA page and upload approved letter and communication templates
• Monitor AbsenceSoft support tickets, collect missing information and escalate issues, and generate ad hoc and recurring reports in AbsenceSoft Insights
• Distribute weekly overdue task and reminder reports to the LOA team
• Review case queues and assign cases accurately, and assist with client policy reviews and custom configurations
• Manage leave queues in ClientSpace and AbsenceSoft, close terminated client accounts in Prism and AbsenceSoft, and complete employer statements through Unum after training
• Respond to straightforward information requests, such as retrieving pay stubs from Prism
• In the future: support complex policy interpretations, handle routine support tickets, monitor API errors and escalations, and follow up on return-to-work and intermittent leave cases

Required profile

• 1 to 3 years of relevant professional experience
• Basic understanding of leave-of-absence concepts; prior leave administration experience is not required
• Ability to work in a fast-paced environment, complete time-sensitive tasks on the same day, and manage routine administrative tasks
• Sound judgment to identify complex issues needing escalation, and clear communication with internal teams, IT and clients
• Preference for a dedicated assignment to the leave administration team

Required skills

• Navigating AbsenceSoft, Worksite, Prism, ClientSpace and reporting tools
• Report preparation, Excel formatting, data filtering and basic data organization
• Quick learning of new systems with minimal supervision

What we offer

• Compliance with Dominican statutory benefits: 13th-month pay, paid annual vacation and public holidays, and social security covering health insurance, pension (AFP) and occupational risk insurance
• Sick leave and disability coverage through Social Security
• Career growth with global exposure and learning and development support through Emapta Academy