Oficial de Operaciones – Centro de Aplicación de Visado

About the role

We are looking for an Operations Officer to join the Visa Application Center in Santo Domingo. The role involves providing high‑quality customer service and handling administrative tasks related to visa processing.

Key responsibilities

• Assist clients with inquiries, provide information and guidance throughout the visa application process.
• Manage administrative procedures and process documents required for visa applications.
• Ensure accurate tracking and follow‑up of client requests.
• Coordinate with internal departments to guarantee timely delivery of documents and compliance with deadlines.
• Support clients at every stage to deliver a positive and efficient experience.

Required profile

• At least one year of experience in customer service, preferably in a visa‑related or administrative environment.
• Previous experience in document processing and administrative tasks.
• Intermediate English (B1) – both spoken and written.
• Proactive attitude, strong verbal and written communication, and ability to handle multiple tasks simultaneously.

Required skills

What we offer

• Opportunity to work in a global company that facilitates international mobility.
• Full‑time onsite position with a stable schedule (Monday‑Friday, 8 am‑5 pm).