Hypercare Representative (LATAM)
Cloudbeds
Job description
About the role
Join Cloudbeds as a Hypercare Representative focused on the LATAM market. You will work remotely with a global onboarding team to guide hotel clients through the critical launch phase of our hospitality platform, ensuring a smooth transition to live operations.
Key responsibilities
- Act as the primary point of contact during the live‑environment launch for hotel clients.
- Analyze real‑time data flows and troubleshoot integration issues.
- Design and implement processes that reduce friction in the live system.
- Provide high‑touch, personalized support to prevent client overwhelm.
- Collaborate with cross‑functional teams to resolve technical challenges quickly.
Required profile
- Previous experience in the hospitality or hotel industry.
- Strong emotional intelligence and a customer‑centric mindset.
- Ability to work flexible shifts across multiple time zones.
- Excellent communication skills in English (additional LATAM languages a plus).
Required skills
- Experience with SaaS platforms and hotel property management systems.
- Ability to interpret live data and identify integration gaps.
What we offer
- Fully remote work environment.
- Opportunity to work with AI‑powered hospitality solutions.
- Collaborative team of former hoteliers and CX professionals.
- Competitive compensation and benefits.
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Published 1 month ago
Expires 2 weeks from now
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