Help Operations Assistant (Temporary)

About the role

The Help Operations Assistant supports the Family History Department by training missionaries and volunteers, managing imaging projects, and ensuring high‑quality help‑desk services. This temporary position works closely with supervisors to prepare training materials and maintain equipment for family‑history centers.

Key responsibilities

• Train and support missionaries and volunteers who handle publication, indexing, and help‑operations for genealogical images (40%).
• Assist with inventory and equipment management for family‑history centers (30%).
• Create training documentation and help‑content for staff and volunteers (20%).
• Support the supervisor in setting up and auditing imaging/indexing projects and in preparing daily training procedures (10%).
• Perform other duties as assigned.

Required profile

• Associate degree or equivalent education and at least one year of experience in computational systems, administration, customer service, or contact‑center environments.
• Strong attention to detail and ability to complete work accurately.
• Good analytical abilities and proficiency in English.
• Excellent communication and negotiation skills.

Required skills

• Proficiency with Microsoft Office.