French‑Speaking Customer Support Representative

About the role

Join a leading outsourcing provider to deliver exceptional customer service for a North American facilities services company. As a French‑speaking Customer Support Representative, you will handle inquiries across phone, email and chat, ensuring a smooth experience for international clients.

Key responsibilities

• Respond to French‑language customer inquiries via phone, email and chat.
• Diagnose and resolve product, service and account issues efficiently.
• Document all interactions accurately in internal CRM systems.
• Escalate complex cases to senior teams and follow up to guarantee timely resolution.
• Maintain high customer satisfaction scores and service quality standards.

Required profile

• 3 to 5 years of experience in customer service or a customer‑facing role.
• Fluent spoken and written French; English proficiency is a plus.
• Strong communication, problem‑solving and interpersonal abilities.
• Ability to thrive in a fast‑paced environment with meticulous attention to detail.

Required skills

• Familiarity with CRM systems.

What we offer

• Competitive salary designed for top‑tier talent.
• Full compliance with Dominican statutory benefits, including 13th‑month pay, paid vacation, health and pension coverage.
• Career growth with global exposure and opportunities to work with international clients.
• Learning and development support through Emapta Academy.