Data Services Reports & Insights Analyst

About the role

We are looking for a Data Services Reports & Insights Analyst to join our Customer Success team. The analyst will help Cloudbeds customers turn raw operational and financial data into actionable decisions, building and optimizing reports across our PMS suite.

Key responsibilities

• Build, analyze, and optimize reports across the PMS reporting suite.
• Troubleshoot data discrepancies before they affect customers.
• Coach hoteliers on interpreting metrics such as ADR, RevPAR, occupancy, and channel performance.
• Collaborate with Product, Onboarding, Support, and Customer Success to improve data access and interpretation.

Required profile

• Experience working inside hotels and with property management systems.
• Client‑facing background in onboarding, implementation, or Tier 2/3 technical support.
• Strong analytical mindset with meticulous attention to detail.
• Ability to work remotely with reliable high‑speed internet.

Required skills

• Advanced Excel (pivot tables, VLOOKUP, complex formulas).
• Advanced Google Sheets (data cleaning, advanced functions).
• Experience with BI/reporting tools for dashboards, filters, and custom reports.
• Data mapping, parsing, and root‑cause error analysis.

What we offer

• Remote‑first work environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays (extra‑long weekends).
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses via Cloudbeds University.
• Inclusive culture that welcomes diverse backgrounds.