Collections & Receivables Specialist

About the role

CoolCash DR is seeking a proactive Collections & Receivables Specialist to manage overdue loan accounts. You will engage with customers, negotiate repayment plans, and maintain accurate records while delivering a professional experience.

Key responsibilities

• Contact customers about overdue loan payments via phone and approved channels.
• Negotiate repayment arrangements and create follow‑up tasks to monitor commitments.
• Maintain detailed records of conversations, payment promises, and account updates in the loan management system.
• Prioritize delinquent accounts based on aging and severity, and conduct skip tracing when needed.
• Collaborate with internal teams to resolve issues and reduce delinquency.
• Escalate accounts requiring legal action according to company procedures.
• Prepare daily, weekly, and monthly collections reports for management.
• Support continuous improvement of collections processes and reporting.

Required profile

• Fluent in English and Spanish (written and spoken).
• Minimum 3 years of experience in collections, receivables, or related financial services.
• Strong telephone communication, negotiation, and customer service skills.
• High attention to detail, organization, and ability to manage multiple priorities independently.
• Bachelor’s degree in Accounting, Business Administration, Finance, or related field preferred.

Required skills

• Microsoft Excel
• Microsoft Office
• CRM systems
• Loan management software