Bilingual Member Experience Specialist
Horatio · Saint-Domingue
Job description
About the role
A bilingual Member Experience Specialist is sought to join a team of 150+ purpose-driven professionals, reporting to the Member Experience Support Manager. You will support prospective and current members using the CARE philosophy (Connected, Attentive, Responsible, and Enthusiastic) to deliver exceptional, non-transactional service. The fixed salary is RD$ 43,000.
Key responsibilities
- Deliver high-touch, empathetic customer service to members across live chat, WhatsApp, phone, text and email.
- Apply the CARE philosophy in every interaction, keeping responses attentive, responsible and enthusiastic.
- Diagnose member needs quickly and give accurate, valid and comprehensive information using designated internal tools and systems.
- Resolve complex inquiries proactively and with patience and composure.
Required profile
- 1-5 years of BPO experience.
- Fully bilingual in English and Spanish, written and verbal.
- High emotional intelligence, strong problem-solving skills and comfort in a fast-paced environment.
Required skills
- CRM experience (HubSpot preferred).
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Published 57 minutes ago
Expires 1 month from now
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Horatio
Saint-Domingue
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