Customer Service Representative

About the role

Cashera, a fast-growing fintech and lending company offering funding solutions to businesses in the United States and the United Kingdom, is looking for a motivated, customer-focused Customer Service Representative to join its team in Santo Domingo. The representative assists customers with inquiries, resolves issues and ensures a positive experience throughout the lending process.

Key responsibilities

• Respond to customer inquiries by phone, email, text message and chat in a timely and professional way.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain detailed and accurate records of customer interactions in CRM systems.
• Follow up with customers to make sure issues are resolved satisfactorily.
• Collaborate with underwriting, collections, operations and sales teams to support customer needs.
• Identify opportunities to improve customer satisfaction and service quality.

Required profile

• Minimum 2 years of customer service experience.
• Fluent English, written and spoken.
• Strong attention to detail and a commitment to outstanding customer service.

Required skills

• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.