Sales Operations Supervisor - Outbound Sales Team

About the role

The Sales Operations Supervisor oversees the daily performance of an outbound sales team, making sure sales, quality, productivity and customer experience KPIs are met. The role combines coaching and developing team members, driving business results, fostering engagement and keeping operations running smoothly.

Key responsibilities

• Lead, coach and develop a high-performing outbound sales team.
• Drive sales performance while achieving operational and quality KPIs.
• Monitor team productivity and implement action plans to improve results.
• Hold regular coaching sessions, give feedback and run performance evaluations.
• Foster engagement and carry out retention initiatives.
• Ensure compliance with Teleperformance and client policies and procedures.
• Monitor attendance, schedule adherence and workforce management processes.
• Partner with Operations leadership to reach business objectives and identify future leaders.
• Promote accountability, collaboration and continuous improvement.
• Follow financial assumptions in day-to-day operations.
• Supervise and report suspected fraud such as illegal transactions, inappropriate changes, released calls and login-logout issues.
• Run the team payroll process and check payroll accuracy, including sales commission calculations.

Required profile

• High school requirement; a bachelor's degree is desired.
• 1 year of call center experience or a similar position.
• English at C1 level, spoken and written.
• Sales experience strongly preferred, but leadership potential is considered even without direct sales experience.

Required skills

• Strong leadership, coaching and people management skills.
• Good analytical and problem-solving abilities.
• Intermediate knowledge of MS Office (Excel, Outlook, Word, PowerPoint) preferred.
• Proper use of Teleperformance tools and systems.
• Client Relationship Management System (CRM).

What we offer

• Base salary of DOP 36,590 plus a performance bonus.
• Sales commissions, with an estimated monthly average of US$400 to US$1,500.
• A competitive benefits package.
• Opportunities for professional development and career growth.
• A dynamic and collaborative work environment.