Bilingual Customer Support Agent (Spanish/English)
Kiwi · Saint Domingue
Job description
About the role
We are seeking a bilingual Customer Support Agent to assist our U.S. Latino customers with personal loan products. The role involves handling inquiries via phone, chat, and email in both Spanish and English.
Key responsibilities
- Provide day‑to‑day support to customers across multiple channels (phone, chat, email).
- Communicate clearly, stay empathetic under pressure, and ensure compliance with company policies.
Required profile
- 2+ years experience in BPOs, call centers, or similar customer‑facing roles.
- Native Spanish speaker with fluent English, both written and spoken.
- Availability for early/late shifts and rotating weekends.
Required skills
- Experience with Zendesk.
- Proficiency with Atlassian tools (Jira, Confluence).
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Published 13 hours ago
Expires 1 month from now
4 views · 0 interested
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Kiwi
Saint Domingue