Operations Supervisor

About the role

Provide first-level technical support to internal staff by diagnosing and resolving day-to-day operational issues while delivering high-quality service to operational and administrative teams.

Key responsibilities

• Lead, coach, and develop a team of Specialists to achieve performance goals.
• Drive productivity through continuous performance monitoring and feedback.
• Analyze team results and identify actionable insights to improve outcomes.
• Ensure payroll accuracy and operational compliance.
• Partner with cross‑functional teams (PE, BI, P&C, IT) to enhance performance.
• Support hiring processes and contribute to talent development initiatives.

Required profile

• 2+ years of call‑center experience.
• Proven experience in team leadership or supervision.
• Strong English communication skills (written & verbal).
• Ability to coach, motivate, and inspire teams.
• Data‑driven mindset with strong problem‑solving skills.
• Experience working in fast‑paced, high‑volume environments.

What we offer

• Be part of a growing, high‑impact organization.
• Work in a collaborative, performance‑driven culture.
• Opportunity to lead and shape team success.
• Exposure to cross‑functional projects and leadership development.