Agente de Servicio al Cliente (Inglés avanzado requerido)

About the role

The Customer Service Agent will provide comprehensive, high‑quality support to clients of Latino Express, handling insurance policies and ensuring satisfaction throughout each interaction.

Key responsibilities

• Manage inbound calls, WhatsApp messages, emails and texts from clients.
• Update and accurately record client information in the system.
• Receive commercial payments and assist with client requests.
• Monitor active policies, verify conditions and payments, and notify clients of any issues or required updates.
• Prepare and send insurance certificates upon request.
• Maintain organized client files and ensure all documentation is complete.
• Conduct satisfaction surveys after key interactions such as renewals or cancellations.
• Inform clients about available services and guide them in accessing those services.
• Perform any additional tasks related to commercial customer service as needed.

Required profile

• Advanced to bilingual proficiency in English.
• Strong computer literacy, particularly with Microsoft Office.
• Ability to plan and organize tasks efficiently.

Required skills

• Microsoft Office

What we offer

• Salary of 30,000 Dominican pesos per month.
• Basic legal insurance and statutory benefits.
• Paid vacation.
• Incentives based on KPI achievement.