Front Desk Receptionist – Customer Service

About the role

The Front Desk Receptionist is the first point of contact for visitors, employees and vendors at Torre Axis. You will ensure a professional, welcoming, and efficient front‑of‑house experience while supporting access control and lobby operations.

Key responsibilities

• Manage visitor registration, check‑in process and issue temporary access badges.
• Support access‑control procedures in coordination with Security and Facilities teams.
• Route incoming requests, incidents and service needs to the appropriate departments (Facilities, IT, Security).
• Maintain accurate logs of visitors, deliveries and building activity.
• Ensure lobby readiness, cleanliness and professional presentation at all times.
• Coordinate vendor arrivals, deliveries and building access flow.
• Execute structured shift handovers to guarantee operational continuity.
• Facilitate communication between Front Desk, Security and Workplace Services teams.

Required profile

• 1–2 years of experience in customer service, front desk, hospitality or office support roles.
• Experience with visitor management systems or access‑control tools is a plus.
• Strong communication skills in English; ability to converse in Spanish is advantageous.
• Ability to multitask in a fast‑paced, high‑traffic environment while remaining calm under pressure.

Required skills

• Microsoft Teams
• Microsoft Outlook

What we offer

• Team‑oriented environment with mentorship and leadership development programs.
• Benefits package including private insurance, meal subsidy, transportation allowance and referral program.
• Opportunities for rapid growth and continuous development.
• Privileged city‑center location at Torre Axis.