Sales Operations Supervisor - Outbound Sales Team

About the role

The Sales Operations Supervisor oversees the daily performance of an outbound sales team, making sure sales, quality, productivity and customer experience KPIs are met. The role combines coaching and developing team members, driving business results, fostering engagement and keeping operations running smoothly.

Key responsibilities

• Lead, coach and develop a high-performing outbound sales team.
• Drive sales performance while achieving operational and quality KPIs, and monitor productivity with action plans.
• Hold regular coaching sessions, give feedback and run performance evaluations.
• Foster engagement and carry out retention initiatives.
• Ensure compliance with Teleperformance and client policies, and monitor attendance, schedules and workforce management.
• Partner with Operations leadership, identify future leaders and promote accountability, collaboration and continuous improvement.
• Follow financial assumptions in day-to-day operations and supervise and report suspected fraud (illegal transactions, inappropriate changes, released calls, login-logout).
• Run the team payroll and monitor its accuracy, including sales commissions.

Required profile

• High school requirement; a bachelor's degree is desired.
• 1 year of call center experience or a similar position.
• English at C1 level, spoken and written.
• Sales experience is strongly preferred, but leadership potential and no direct sales experience are also considered.

Required skills

• Strong leadership, coaching and people management skills.
• Good analytical and problem-solving abilities.
• Intermediate MS Office (Excel, Outlook, Word, PowerPoint) preferred.
• Proper use of Teleperformance tools and systems.
• Client Relationship Management System (CRM).

What we offer

• Base salary of DOP 36,590 plus a performance bonus.
• Sales commissions, with an estimated monthly average of US$400 to US$1,500.
• Competitive benefits package.
• Professional development and career growth opportunities.
• A dynamic and collaborative work environment.