Thryv Success Specialist (Bilingual English-Spanish)

About the role

Thryv, a work-from-anywhere company that provides software and automation tools for small businesses, is looking for a Success Specialist to educate and support its clients. The role owns the education function, guiding clients through the software and features with a focus on satisfaction, engagement and retention. Interviews are held in English and the position requires bi-lingual communication (English and Spanish).

Key responsibilities

• Build client enthusiasm and confidence by demonstrating software knowledge in phone, chat, email and Zoom interactions.
• Educate, demonstrate and recommend software features to improve day-to-day business management.
• Schedule appointments until clients reach their goals and understand the software, and bring in cross-functional experts when needed.
• Facilitate issue resolution by coordinating with Sales, Product and other teams, and troubleshoot and replicate issues.
• Offer recommendations that benefit clients and generate additional revenue.
• Process purchase orders for service acquisitions, monitor their status and resolve delays with vendors, and support contract management, renewals and amendments.
• Reconcile invoicing and payments with purchase orders and approved deliverables with Finance and FP&A, and maintain procurement records.
• Support vendor evaluation and onboarding, and attend regular certification and training courses.

Required profile

• Associate's degree or equivalent experience required; bachelor's degree preferred.
• Up to 2 years of related experience required; 2+ years preferred.
• Strong written and spoken English, with good grammar, spelling and proofreading.
• Customer service orientation, organization and time management, and ability to work independently and in a team in a remote-first environment.
• Must be 18 or older, pass pre-employment screening and complete required training.

Required skills

• Foundational knowledge of software, search, website, display and social management.
• Tools such as Salesforce, telephony systems and MS Office, plus internal tools.
• Soft selling skills to connect with clients and recommend products.

What we offer

• Private medical insurance and life insurance.
• Remote work.
• Education subsidy, electricity and internet subsidy, and flexible extra time off.
• Paid time off during winter and international discounts.