Senior Network Engineer (Service Assurance and Delivery)

About the role

An Australian telecommunications and managed network services provider is looking for a Senior Network Engineer (Service Assurance and Delivery) to work remotely from the Dominican Republic. The role covers service assurance and delivery across Australia's expanding carrier-grade infrastructure, with a rotating schedule, weekends off and work-from-home setup.

Key responsibilities

• Configure and maintain network hardware and software such as switches, routers, firewalls and wireless devices
• Monitor managed networks and troubleshoot incidents within SLAs, following change control procedures
• Take part in the on-call roster, attend customer sites and respond to phone inquiries
• Build, stage and configure customer network devices, perform activation and tests, and verify service handovers
• Support MACD requests, maintain device inventory and assist service delivery coordinators with at-risk orders
• Contribute to post-incident reviews, recommend process improvements and share technical knowledge

Required profile

• 3 to 5 years of experience as a Network Engineer, preferably in an MSP or telecom environment
• Hands-on experience with network and security platforms and VPN, firewall and security management
• Strong knowledge of BGP, DNS, DHCP and SNMP, and of monitoring, ticketing and ITSM tools
• Experience with Microsoft Azure and AWS
• Excellent written and spoken English and ability to work independently in a distributed team
• Desirable: carrier service delivery experience, SIP voice services, vendor certifications, ITIL knowledge

What we offer

• Indefinite-term contract with competitive salary
• Compliance with Dominican statutory benefits: 13th-month pay, paid annual vacation and public holidays, social security contributions for health insurance, pension (AFP) and occupational risk insurance, sick leave and disability coverage
• Career growth and exposure to international clients
• Learning and development support through Emapta Academy