Senior Manager, Sales Service (Self-Service)

About the role

Scotiabank is looking for a Senior Manager, Sales Service (Level 8.1, Distribution Head IB / Branches Head) in Santo Domingo. The manager executes segment strategies across branch networks with specialized bankers, drives growth and delivers tailored customer solutions, and leads the Self-Service ecosystem (ATMs, IDMs and Banking Agents) to advance digital payments. The role coordinates with Technology, Marketing, Risk, Compliance, Finance and sales channels.

Key responsibilities

• Promote a customer-centric culture and act as the main owner of the offloading strategy for mass clients.
• Partner with segment teams to run segment strategies through specialized bankers who implement segment-specific plans.
• Lead the Self-Service ecosystem, overseeing ATMs, IDMs and Banking Agents and advancing digital payment solutions.
• Innovate and meet annual objectives in line with banking trends, regulations and institutional strategy.
• Design initiatives that deliver frictionless experiences across branches and self-service channels.
• Lead the team's future evolution, fostering collaboration, innovation and professional growth.
• Coordinate with Technology, Marketing, Risk, Compliance, Finance and sales channels.
• Own the Cost per Transaction (CPT) indicator through transaction migration to lower-cost channels.
• Negotiate and supervise business actions with institutions to strengthen the Self-Service and Everyday Banking & Payments strategy.
• Ensure risk appetite is respected in daily decisions and maintain compliance with AML/ATF, conduct and operational risk frameworks.
• Identify data needs, establish a test-and-learn culture and drive operational excellence.

Required profile

• Bachelor's degree in Industrial Engineering or a related field.
• At least 5 years of experience in banking or financial services.
• At least 5 years of experience at Scotiabank in any distribution channel sales force.
• Expert knowledge of distribution and self-service channels.
• Bilingual (English and Spanish).

Required skills

• Leadership, analytics, verbal and written communication.
• Project development using Scrum and Agile.
• Digital skills and commitment to continuous learning.