Sales Administration Coordinator

About the role

Alorica, a leader in outsourced contact management solutions serving Fortune 500 and government clients, is hiring a Sales Administration Coordinator. You will administer sales programs, handle claims processing, analyze and report on competition audits, provide customer support, manage your assigned customer portfolio and issue dealer credit notes according to approved policy.

Key responsibilities

• Manage assigned accounts and claims in SAP, including short payment notices and payback requests.
• Follow up on obtaining promotional files, letters of authorization, contracts, promo emails and bids.
• Communicate effectively with customers and within the organization, orally and in writing.
• Generate monthly reports on special customers and transactions.
• Support claim processing when needed to reduce volume.

Required profile

• Bachelor's degree in Accounting, Audit, Business, Marketing, Finance, Economics or equivalent work experience.
• Ability to work from home and flexibility to work onsite when business needs require it; open availability including weekends and holidays.

Required skills

• Advanced English with strong verbal and written communication.
• Strong organizational and time-management skills, able to prioritize in a fast-paced environment.
• Detail-oriented, proactive and self-motivated, with a client-focused mindset.
• Foundational knowledge of accounting, finance or auditing principles.
• Intermediate Microsoft Excel.