Onboarding Advisor

About the role

We are looking for an Onboarding Advisor to help new UENI customers launch and manage their websites. You will guide clients through a one‑hour video session, ensuring they understand how to use and grow their online presence.

Key responsibilities

• Lead 60‑minute video onboarding calls, demonstrating website features and functionalities.
• Provide personalized guidance tailored to each client’s business goals.
• Troubleshoot technical issues encountered during the onboarding process.
• Educate customers on best practices for content updates, SEO, and online marketing.
• Collect feedback to continuously improve the onboarding experience.
• Create and maintain clear onboarding documentation and resources.

Required profile

• Strong verbal and written communication skills.
• Customer‑first mindset with a passion for helping small businesses succeed online.
• Ability to explain technical concepts in simple terms.
• Flexibility to work the designated schedule (Sunday‑Thursday or Tuesday‑Saturday, 12 pm‑9 pm EST).

Required skills

• Basic understanding of website‑building tools and online platforms.
• Fundamental design knowledge to suggest visual improvements.

What we offer

• Performance‑based promotions and salary progression.
• Performance bonuses for top advisors.
• Flexible shift options within the EST time window.