Ocean Sr Customer Support Representative

hcmportal

New

CDI Senior 🇬🇧 English

Microsoft Office

Job description

About the role

This permanent position at UPS Supply Chain Solutions manages multiple ocean‑related tasks while delivering excellent customer service.

Key responsibilities

Serve as the main point of contact for customers, handling proactive and reactive communication.
Process ocean shipment orders, review quotes/rates, and audit operational performance.
Resolve complaints across functional groups and develop action plans for trends.
Interface with external carriers and vendors to maximize service.
Train new hires and act as a mentor.
Support export/import compliance and regulatory responsibilities.

Required profile

Minimum one year of customer service experience.
Extensive understanding of ocean transportation regulations, brokerage, and freight forwarding routing.
Strong oral and written communication skills.
Advanced Microsoft Office skills.
Systems knowledge and analytical/resolution abilities.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec hcmportal.

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Le contrat proposé est un CDI.

Source : ats:workday

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Published 2 days ago

Expires 1 month from now

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