General Manager - Luxury All-Inclusive Resort, Punta Cana

About the role

A 620-room, U.S.-branded all-inclusive resort in Punta Cana, Dominican Republic, is seeking a General Manager. The role calls for a hands-on hospitality leader with a proven record in luxury resort operations, strong commercial and financial acumen, and the ability to inspire teams, drive transformation and deliver business results.

Key responsibilities

• Provide strategic and operational leadership across all resort departments, ensuring excellence in service, guest satisfaction and financial performance.
• Drive revenue growth, profitability and operational efficiency through P&L management and commercial strategy.
• Lead rebranding and property transformation initiatives while keeping brand standards and operational consistency.
• Recruit, develop and retain high-performing teams and foster collaboration, accountability and empowerment.
• Enhance the guest experience through innovation, personalized service and continuous improvement.
• Maintain a visible presence at the resort, engaging guests and team members.
• Build strong relationships with ownership groups and key stakeholders through transparent communication.

Required profile

• Proven experience as a General Manager in large-scale all-inclusive resorts.
• Strong background in premium or luxury hospitality and U.S.-branded hotel operations.
• Demonstrated success leading hotel rebranding or repositioning projects.
• Outstanding leadership, with a track record of building and developing teams.
• Energetic, charismatic, resilient and results-oriented, with a hands-on style and a passion for guest experience and employee engagement.
• Fully bilingual in English and Spanish.

To apply, candidates send their resume by email; referrals from hospitality professionals are also welcomed.