Functional Consultant D365 (Remote)

About the role

We are looking for a Microsoft Dynamics 365 Functional Consultant to join our LATAM‑focused remote team. You will act as a trusted advisor to business stakeholders, helping to design and implement customer engagement, marketing automation, and lead‑management solutions across the Dynamics 365 ecosystem.

Key responsibilities

• Lead discovery workshops to analyse current‑state customer engagement, marketing and service processes.
• Design future‑state solutions using Dynamics 365 Customer Insights Journeys, covering lead generation, onboarding, retention, cross‑sell/upsell and renewal initiatives.
• Configure journeys, segments, triggers, forms, landing pages, subscription centres, lead scoring models and personalization rules.
• Develop segmentation frameworks, define engagement KPIs and analyse campaign performance.
• Support integration with Dynamics 365 Sales, Customer Service, Power Platform and Power BI.

Required profile

• Proven experience consulting on Dynamics 365 Customer Insights Journeys, Sales or Customer Service.
• Strong ability to translate business needs into functional designs and configuration.
• Excellent communication skills for workshops and stakeholder management.

Required skills

• Microsoft Dynamics 365
• Customer Insights Journeys
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Power Platform
• Power BI

What we offer

• Competitive USD salary.
• 100% remote work with access to coworking spaces across LATAM.
• Paid time off, sick leave and national holidays.
• Annual credit for personal perks.
• Team‑building activities, virtual coffee breaks and tech talks.
• Birthday day off.