Front Desk Agent

About the role

As a Front Desk Agent you will be the first point of contact for tenants, property owners and visitors at Homeclub’s serviced apartments. In the initial phase you will support the Operations department with unit inspections and hand‑over tasks, and later you will take on full front‑desk responsibilities in line with the company’s luxury standards.

Key responsibilities

• Assist Operations Management with inspections, inventory setup and verification of new units before market launch.
• Coordinate daily with Maintenance, Housekeeping and vendors to resolve delivery issues and record operational incidents.
• Conduct welcome, check‑in and check‑out procedures for short‑, medium‑ and long‑term stays, managing access control and key/card distribution.
• Handle requests, calls and issues from owners, tenants and guests with professionalism, and communicate updates to the next shift.

Required profile

• 2–3 years of experience in front‑desk or customer‑service roles, preferably in hospitality or serviced apartments.
• Versatility, adaptability and high‑resolution capability.
• Strong communication, negotiation and interpersonal skills.
• Proven ability to manage multiple tasks in a fast‑paced environment while maintaining attention to detail.
• Fluent in Spanish and English (C1/C2 level).