Facilities Coordinator

About the role

Broadway Support Services is looking for a Facilities Coordinator to support the facilities department on daily operations. You will manage the lifecycle of incoming service tickets, prioritize critical needs and dispatch tasks to internal technicians and facilities leadership, supporting the Planning and Control, Maintenance and Workplace Services areas.

Key responsibilities

• Monitor the CMMS platform to review, prioritize and assign incoming service tickets to technicians based on urgency and workload, optimizing response times and resource allocation.
• Provide administrative and operational support to the Planning and Control, Maintenance and Workplace Services divisions so that daily activities stay aligned.
• Maintain, organize and update physical and digital maintenance records, asset logs and service history reports in the database.
• Act as the point of contact for internal business units and proactively communicate service timelines, ticket status updates and resolutions.
• Monitor department ticket SLAs and audit tickets daily, following up with technicians and leadership to ensure timely closures and data cleanliness.
• Partner with leadership to analyze ticket trends and roadblocks and identify process improvements.

Required profile

• Minimum 1-2 years of experience in customer service or office support roles; previous experience with data analysis is a plus.
• Currently pursuing or completing a bachelor's degree in business administration, industrial engineering or a related facilities field.
• Works Monday to Friday 07:00-16:00 and Saturday 08:00-12:00.

Required skills

• Hands-on use of CMMS (preferred).
• Experience with ticket and work order management is preferred.

What we offer

• Employee mentorship and leadership programs.
• Private insurance and a referral program.
• Transportation starting at 4:00 PM.
• Continuous development and growth opportunities.
• A privileged location in the city center.