Customer Services Support Agent

About the role

Amstar, a leading international tourism company and member of the Hyatt Inclusive Collection, is looking for a bilingual Customer Services Support Agent to join its team in Punta Cana. You will be the first point of contact for guests, providing exceptional service and ensuring memorable experiences.

Key responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from guests.
• Provide accurate information about services, reservations, and promotions.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of interactions in the company’s system.
• Collaborate with other departments to ensure seamless guest experiences.

Required profile

• Advanced proficiency in English (spoken and written) and native-level Spanish.
• Bachelor’s degree completed or currently enrolled in university.
• At least one year of work experience, preferably in a customer‑facing role.
• Availability to work rotating shifts.

Required skills

• Proficiency with Microsoft Office, especially Word and Excel.

What we offer

• Growth opportunities within an international tourism leader.
• Collaborative and supportive work environment.
• Life insurance and statutory benefits.
• Transportation from Higüey and La Otra Banda to the Amstar site.
• Professional training and development.