Customer Service Coordinator (Medical Billing)

About the role

Auctus Group LLC is hiring a Customer Service Coordinator (Medical Billing) to work remotely. The role handles inbound and outbound calls about patients' Explanation of Benefits, works across billing systems and EHR/EMR platforms, and deals with billing errors and payment issues. It suits someone who likes a fast-paced, changing environment and can work full-time hours during regular business hours.

Key responsibilities

• Manage large volumes of inbound and outbound calls in a timely way, following scripts and guidelines
• Provide information, resolve problems and advise customers on their Explanation of Benefits and related concerns
• Work within multiple billing systems and EHR/EMR systems, and know how health insurance coverage and the medical claim and patient statement processes work
• Process patient payments and post them, and maintain documentation of every conversation in multiple systems
• Identify billing errors in claims, explain them to clients and team members, and perform pre-collection calls
• Handle difficult or stressful customer service issues and perform other duties as assigned

Required profile

• 1-3 years of experience in operations, ideally in a multi-entity healthcare organization
• Proven experience as an Operations Coordinator or similar role
• Excellent organizational, written and verbal communication skills, attention to detail and problem-solving ability
• Ability to multi-task, prioritize and work independently in a fast-paced environment
• Ability to work from home with integrity

Required skills

• Microsoft Office Suite (Outlook, Word, Excel)
• Softphone applications such as RingCentral
• Ability to learn new software and systems quickly
• Proficiency with a 10-key numeric pad