Customer Relations Administrator (Bilingual)

About the role

Driveline Baseball is looking for a bilingual Customer Relations Administrator to join its new facility in Guerra, Dominican Republic. The role will support the Customer Relations team, Facility Operations and other departments to ensure a consistent, high‑level athlete experience across all locations.

Key responsibilities

• Ensure smooth day‑to‑day operations throughout the facility.
• Answer customer inquiries via phone and email and maintain the training schedule.
• Check athletes in and file all required paperwork.
• Manage both routine administrative tasks and higher‑level responsibilities.
• Maintain a high standard of service and resolve escalated issues.
• Communicate fluently in Spanish and English with trainers, coaches, athletes and staff.

Required profile

• Professional fluency in both Spanish and English.
• Proven experience in customer relations or facility management.
• Ability to handle customer complaints discreetly and objectively.
• Strong leadership, communication and problem‑solving skills.
• Proactive approach to task management and continuous improvement.
• Empathy, common sense and likability that inspire trust.