Automotive Technical Support Specialist

About the role

Customer First is seeking an Automotive Technical Support Specialist to join its remote team serving a leading US‑based European automotive aftermarket brand. The role involves providing expert guidance to customers on European vehicle parts, troubleshooting repair issues, and ensuring a seamless, confidence‑building experience.

Key responsibilities

• Identify and recommend correct replacement parts for European vehicles before purchase.
• Troubleshoot post‑purchase concerns, including fitment problems and replacement recommendations.
• Deliver expert support via phone, chat, and email with professionalism and empathy.
• Document all interactions accurately in the client’s systems.
• Handle advanced technical escalations and assist teammates.
• Spot recurring issues and collaborate with internal teams to improve the service.
• Contribute to internal knowledge articles and technical documentation.
• Stay up‑to‑date on European vehicle platforms, repair procedures, and emerging technologies.

Required profile

• Genuine passion for working on cars and helping others.
• Strong communication skills across phone, chat, and email.
• Ability to explain technical information clearly and confidently.
• Detail‑oriented and able to document interactions precisely.

Required skills

• Knowledge of European vehicle platforms and components.
• Experience identifying automotive parts and fitment.
• Troubleshooting automotive repair issues.
• Familiarity with AI‑powered support tools for research and workflow optimization.