Scheduler – Customer & Staff Appointment Coordinator

About the role

We are looking for an organized, detail‑oriented Scheduler to serve as the primary point of contact for clients and staff. In this fast‑paced environment you will manage end‑to‑end appointment scheduling, audit coordination, and related communications while ensuring smooth operations with minimal supervision.

Key responsibilities

• Answer phone calls and email inquiries to schedule, remind, and follow up on appointments.
• Add, cancel, or modify appointments per request and resolve conflicts for customers and staff.
• Provide information on audit processes, complete and file required paperwork.
• Schedule staff coverage to maintain operational standards.
• Produce and process schedules and reports for administrative staff, customers, or clients.
• Enter all relevant data into the company CRM and maintain accurate records.
• Achieve daily contact goals through outbound calls and emails.

Required profile

• High school diploma or equivalent.
• Strong general math and data‑entry abilities.
• Excellent communication and customer‑service skills.
• Ability to multitask, solve problems quickly, and work independently.
• Detail‑oriented with a proactive, self‑driven attitude.

Required skills

• Computer competency for data entry and report generation.
• Experience using a CRM system.