Scheduler – Customer & Staff Appointment Coordinator

About the role

We are looking for an organized, detail‑oriented Scheduler to serve as the primary point of contact for clients and staff. In this fast‑paced environment you will manage the full scheduling and audit coordination process, ensuring smooth operations with minimal supervision.

Key responsibilities

• Answer phone calls and email inquiries to schedule, remind, and follow up on appointments.
• Add, cancel, or modify appointments according to client or staff requests.
• Explain audit processes, answer related questions, and handle necessary paperwork.
• Resolve appointment conflicts and arrange staff coverage to maintain operational standards.
• Produce and process schedules and reports for administrative staff, customers, or clients.
• Enter all relevant information and updates into the company CRM.
• Achieve daily contact goals through outbound calls and emails.

Required profile

• High school diploma or equivalent.
• Strong general math abilities and comfort working with data.
• Excellent communication and customer‑service skills.
• Ability to multitask, solve problems quickly, and work independently.
• Kind, detail‑focused, and proactive attitude.

Required skills

• Data‑entry proficiency.
• Experience using a CRM (Customer Relationship Management) system.

What we offer

• Opportunity to work in a dynamic, fast‑moving team.
• Professional growth through handling diverse scheduling challenges.