SaaSOps Engineer (Azure/AWS, $80k/year)

About the role

CXT Software provides the technology backbone for delivery, route delivery and healthcare companies, and is looking for a SaaSOps Engineer to own a production SaaS platform across several product lines and two clouds, Azure first and AWS second. The role reports to the Director of SaaSOps and works daily with Engineering, Support and Security. It is a fully remote, independent contractor engagement.

Key responsibilities

• Build and change Azure and AWS infrastructure in Terraform, and build and maintain GitHub Actions pipelines for application and infrastructure deployments.
• Provision, upgrade and tear down customer environments.
• Operate Windows Server (RDS, IIS, Active Directory, Group Policy) and SQL Server / Azure SQL: patching, backups, restores and performance.
• Automate repeat operational work in PowerShell.
• Carry on-call: keep alerts paging on customer impact, respond to incidents, fix the cause and write the RCA.
• Enforce least-privilege access, collect SOC 2 evidence and keep runbooks current.

Required profile

• 5+ years as a cloud engineer running production workloads (compute, managed databases, identity, networking) on Azure or AWS.
• Experience deploying and changing production infrastructure with Terraform through CI/CD pipelines, and writing production PowerShell automation.
• Experience running SQL Server or Azure SQL in production, including backups, restores and performance troubleshooting.
• On-call experience taking incidents from evidence to a single root cause and a written RCA.
• 08:00-17:00 ET, Monday to Friday, with after-hours on-call rotation.
• Professional English at C1 level or above; able to be engaged as an independent contractor and start within one month of an offer, no later than December 31, 2026.

Required skills

• Terraform, GitHub Actions, PowerShell
• Azure and AWS, SQL Server and Azure SQL
• Nice to have: production Azure experience, Windows Server administration, AZ-104/AZ-305/AZ-400 or AWS Solutions Architect Associate or SysOps Administrator Associate, SOC 2 audit evidence preparation, AI-assisted coding and operations tools

What we offer

• 100% remote and global, flexible working focused on results and customer satisfaction
• Dedicated growth path with regular feedback and support
• Access to leading tools, playbooks and technology
• Community activities such as coffee chats, happy hours, cooking classes and book clubs