Remote Customer Service Representative

About the role

We are looking for a full‑time Remote Customer Service Representative based in Distrito Nacional, Dominican Republic. The successful candidate will interact with customers through phone, email, chat and other channels, delivering accurate information and timely solutions while upholding our service standards.

Key responsibilities

• Handle inbound and outbound customer communications across multiple channels.
• Resolve inquiries, process requests and document each interaction in company systems.
• Escalate complex issues to the appropriate internal teams.
• Monitor recurring customer problems and contribute to continuous‑improvement initiatives.
• Maintain scheduled work hours and meet performance targets for quality, responsiveness and satisfaction.

Required profile

• Strong customer‑service mindset with a focus on satisfaction.
• Excellent verbal and written communication in English and Spanish.
• Ability to stay calm under pressure and pay close attention to detail.
• High school diploma or equivalent; additional customer‑service training is a plus.
• Willingness to work full‑time on‑site in Distrito Nacional following defined schedules.

Required skills

• Proficiency with CRM software.
• Experience using basic office applications such as Microsoft Office.