Property Operations Manager (Hospitality)

About the role

A luxury short-term rental and hospitality company operating across the United States is hiring a Property Operations Manager to oversee the day-to-day operations of a growing portfolio of vacation properties. The role suits someone who thrives in a fast-paced, entrepreneurial environment and takes full ownership of operational performance, from guest experience to vendor coordination and system optimization. It is a full-time, remote position with US time zone flexibility.

Key responsibilities

• Manage daily operations across multiple short-term rental properties
• Oversee cleaners, maintenance staff and third-party vendors
• Handle guest communication with rapid response times (under 5 minutes during active hours) and resolve guest issues while maintaining a high standard of service
• Coordinate property turnovers, inspections and readiness
• Develop, document and improve SOPs and operational systems
• Monitor and optimize operational KPIs, including guest satisfaction (target: 4.8+ rating)
• Identify inefficiencies and implement scalable solutions so properties stay fully operational and guest-ready

Required profile

• Proven experience in short-term rental, hospitality or property management operations
• Strong written and verbal communication skills
• Ability to solve problems under pressure in real time
• Highly organized with strong attention to detail
• Nice to have: experience managing multiple properties at once, familiarity with tools such as Guesty, PriceLabs, Slack, Notion, Asana and Google Workspace, experience building SOPs, and understanding of revenue management and dynamic pricing

What we offer

• Fully remote work from locations such as South Africa, the Philippines, Pakistan, Mexico or Colombia with international teams
• Career growth within companies in SaaS, MarTech and B2B services
• Peer community of high-performing sales professionals
• Ongoing support from the recruiter before and after placement