Project Coordinator - Call Center Operations

About the role

Haiti Staffing & Business Resources (HS&BR) Dominicana, S.R.L., an HR and workforce solutions company with operations in three countries and over 300 international staff, is looking for a proactive, organized and results-driven Project Coordinator for its call center operations in the Dominican Republic. The role leads the team and oversees day-to-day operations of assigned call center projects in a fast-paced outsourcing environment.

Key responsibilities

• Recruitment and onboarding: assist with candidate screening, interviews, assessments and follow-ups; coordinate documentation and contracts; maintain accurate, confidential personnel files and HR databases.
• Attendance, scheduling and compliance: monitor attendance, lateness, absences and leave requests, follow up on discrepancies and escalate recurring issues to management.
• Payroll and administrative support: collect and verify payroll data, working hours, overtime and attendance adjustments, check banking information and payroll documents, and investigate discrepancies while keeping compensation confidential.
• Staff communication: act as first point of contact for HR and administrative queries, document employee concerns and help coordinate meetings and announcements.
• Performance documentation: help record performance discussions, warnings and improvement plans, track follow-ups and prepare periodic HR reports for management.
• Local compliance: support documentation for local payroll and statutory obligations, monitor deadlines and refer legal, labor-law and tax questions to management or advisers.

Required profile

• Previous experience in human resources, HR administration, office administration or a related field.
• Strong organizational skills, attention to detail and excellent written and verbal English.
• Spanish required for local HR coordination; Creole is an asset.
• Ability to handle confidential information with discretion and to work with minimal supervision.
• Familiarity with Dominican Republic labor administration and payroll procedures is an advantage.

Required skills

• Microsoft Office and Google Workspace
• Spreadsheets and digital recordkeeping systems

Candidates apply by sending their CV and diplomas to the company's careers email, quoting "DR-Project Coordinator" in the subject line; only qualified candidates will be contacted.