Privacy, Risk and Compliance Officer (PRCO)

About the role

Teleperformance is hiring a Privacy, Risk and Compliance Officer (PRCO) to lead the execution of global privacy, risk and compliance programs at country or subsidiary level. The role ensures alignment with local regulations and global standards, advises local management and links to regional and global functions. It covers personal data processing, contract and vendor compliance, risk management, audit readiness and training.

Key responsibilities

• Lead local execution of global privacy, risk and compliance programs and oversee personal data processing governance, including monitoring, change management and escalation.
• Own the accuracy and completeness of Records of Processing (ROP) for controller and processor.
• Lead audit readiness: prepare evidence, manage walkthroughs and findings responses, close corrective actions, report metrics and liaise with global functions.
• Ensure employee privacy notices and consent management are compliant, and embed privacy requirements in client contracts with Legal, Sales and Account Management.
• Manage vendor due diligence and third-party risk assessments before onboarding and throughout the lifecycle.
• Monitor local regulatory requirements and advise on their impact.
• Implement the risk management framework, promote a culture of compliance and risk awareness, and contribute to privacy incident response and breach escalation.
• Draft, review and edit privacy documents, including vendor and client contracts and internal policies.

Required profile

• Bachelor's degree or equivalent experience.
• 3+ years managing privacy and compliance programs in a large corporation.
• Strongly preferred: experience preparing for and leading engagements with internal and external auditors.
• Preferred certifications such as CIPP or CIPM; ISO 27001/37001/37301 auditor certification is a plus.
• Fluency in English and Spanish.

Required skills

• Knowledge of data privacy laws (GDPR, CCPA/CPRA, Dominican Republic Law 172-13).
• Experience with risk management, controls and assessments.
• Proficiency in GRC/privacy tools (e.g. OneTrust) and data/reporting analysis.
• Understanding of vendor risk and privacy in contracts (DPAs, SCCs).
• Microsoft Office (Excel, PowerPoint).

What we offer

• Competitive compensation and benefits package.
• Dynamic, collaborative work environment.
• Opportunities for professional development and career growth.