Employee Relations and Migration Specialist

About the role

Viettel Dominicana, a new mobile network operator and subsidiary of Viettel Group, is building its employee relations function from scratch. This role covers immigration and residence compliance for international staff, work rules, disciplinary and grievance procedures, the relationship with the Ministry of Labour and the workplace culture needed for a successful launch. It is based in Santo Domingo.

Key responsibilities

• Manage immigration, visa and residence management for foreign employees: work permits, residence permits, visas and extensions, and supporting documents, following them through to approval
• Maintain an immigration tracker and alert managers before permits and visas expire, and handle entry/exit procedures and immigration issues
• Act as first point of contact for employee concerns and grievances, investigate fairly and document findings
• Build and apply the internal work rules, code of conduct and disciplinary/grievance procedures in line with the Dominican Labour Code, and advise managers on performance, conduct and disciplinary matters
• Handle labour disputes and coordinate with Legal and external counsel on labour claims
• Advise on HR policies and develop the employee handbook
• Represent the company with the Ministry of Labour and other authorities, monitor labour and immigration regulation changes and advise management
• Organise engagement and recognition activities and support the onboarding and cultural orientation of foreign employees

Required profile

• At least 4 years of experience in employee relations, HR generalist or labour-law roles, owning investigations, disciplinary cases and terminations
• Hands-on experience with visa, work permit and residence applications for foreign employees, and knowledge of current Dominican regulations on foreign workers
• Degree in Human Resources, Psychology, Law, Business Administration or a related field
• Bilingual in English and Spanish, with strong written English for communication with expatriate staff
• Preferred: experience dealing with government agencies such as the Ministry of Labour, and experience in telecommunications, technology or a greenfield market-entry set-up

What we offer

• Negotiable, competitive salary benchmarked against the Dominican market
• Full statutory benefits under Dominican law
• Training and knowledge transfer from Viettel Group's international operations, and career mobility opportunity
• A modern office in Santo Domingo and a young, fast-moving team

To apply, send your CV in English by email, indicating your salary expectation and available start date; shortlisted candidates are invited to an initial interview conducted in English.