Customer Experience & Operations Executive

About the role

Chez Space is looking for a Customer Experience & Operations Executive to be the welcoming face and operational backbone of its coworking locations in Santo Domingo. The role blends client‑service, daily‑operations, commercial support and event coordination, reporting directly to the Head of Operations & Commercial.

Key responsibilities

• Greet clients, members, prospects and visitors, delivering a warm and professional experience.
• Manage communications via WhatsApp Business, telephone, email and other channels.
• Coordinate meeting rooms, offices, coworking spaces, events and common areas according to daily operational needs.
• Support property tours, client visits and presentations for prospective customers.
• Assist with quotations, reservations, proposals and commercial follow‑up.
• Identify business opportunities from client interactions and relay them to the commercial team.
• Maintain CRM records, reservation platforms, client databases and operational controls.
• Follow up with prospects and existing clients on reservations, documentation and service requirements.
• Prepare and execute meetings, corporate events and special activities, handling space setup, AV, catering and supplier coordination.
• Monitor facility condition and readiness, coordinating corrective actions as needed.
• Report and resolve operational incidents, client requests and service issues.
• Coordinate deliveries, correspondence, packages, access, keys and other day‑to‑day client requirements.
• Support administrative tasks such as documentation, invoice follow‑up, payment coordination, purchasing requests and basic reporting.

Required profile

• Highly organized, proactive and service‑oriented professional.
• Enjoys solving problems and learning across different business areas.
• Comfortable stepping into varied tasks to keep operations running smoothly.
• Strong communication skills and ability to work collaboratively with multiple departments.

Required skills

• WhatsApp Business
• CRM systems
• Reservation platforms
• Microsoft Office (Word, Excel, PowerPoint)