Associate Global Time Consultant

About the role

ADP is looking for an Associate Global Time Consultant to act as the main support liaison between the company and its clients. The role covers interpreting client needs, maintaining accurate client data, resolving time and labor management issues and billing specialized services.

Key responsibilities

• Serve as the primary support liaison between the company and client.
• Interpret client needs through discovery and analysis.
• Maintain all client data accurately and up to date in the applicable CRM systems and databases.
• Develop product expertise with Enterprise eTIME and business domain expertise in Time and Labor Management concepts and solutions.
• Resolve client application questions and issues related to system setup, product functionality, enhancements and other service matters.
• Participate in special projects and regional initiatives as required by management.
• Convey client feedback to internal functional leaders to improve the client experience.
• Formulate and implement solutions that deliver results, generate revenue through specialized services billing and coordinate project billing.
• Support and troubleshoot Time and Labor Management systems, including data integration interfaces, data collection software and time clocks.

Required profile

• Bachelor's degree, or experience in a business-to-business client service environment with expertise in a Human Capital Management functional area and/or product-feature specialization.
• Knowledge of troubleshooting techniques to resolve common client issues.
• Ability to communicate effectively with all levels of associates, including senior management.
• Preferred: experience with Kronos Workforce Central and/or Time and Labor Management concepts.
• Preferred: coursework toward FPC, CPP and/or PHR certification.